Customer Service E-commerce & Reception Assistant

Funcions i requisits de la vacant

Customer Service eCommerce

Monitor sales through our logistics system.
Respond quickly and professionally to customer inquiries via email, social networks or other channels.
Resolve incidents related to orders, shipments, returns or product information...
Coordinate with logistics operators and internal teams to ensure efficient delivery.
Assist in the preparation of sales reports, order summaries and customer account analysis.
Collect and transmit customer feedback to improve service and detect recurring issues.
Assist in uploading and updating products (descriptions, prices, images).
Support promotional campaigns, newsletters and launches.
Support web performance analysis through basic KPIs.
Masterdata management and control

Marketing department assistance

Social media tasks in social networks
Management and logistical support in main collections
Influencer marketing management support
Briefing management support
Presentation of looks made in shootings
Management of translation of various documents

Reception

Greet visitors and provide a positive welcoming experience in the office.
Receive and distribute mail and packages.
Collaborate with marketing teams for timely mailings.
Provide general administrative support to various departments as needed.
Management and control of sample sets.



PROFILE & SKILLS
Previous experience (1-2 years) in a sales, sales support or logistics position (preferably in fashion or lifestyle brands).
Strong organizational skills with attention to detail.
Excellent communication skills and customer orientation.
Good communication skills in English; French is a plus.
Ability to manage multiple priorities in a dynamic environment.
Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with SAP and Shopify systems is a plus.
Proactive person with teamwork and problem-solving skills.
Knowledge of social networks.
Passion for fashion and interest in the brand universe.