Customer Service & Reception Assistant (Part-time 25h/week)

Funcions i requisits de la vacant

Key Responsibilities Customer Service eCommerce:
-Respond to customer inquiries via email, phone, and social media (in English and a second language).
-Process returns, exchanges, and claims with efficiency and empathy.
-Monitor and resolve order issues (delays, payment errors, delivery problems, etc.).
-Collaborate with logistics and warehouse teams to ensure timely order fulfillment.
-Maintain up-to-date FAQs and support content.
-Monitor sales through our logistics system.

Key Responsibilities Reception:
-Greet visitors and ensure a positive experience at our HQ.
-Assist in the preparation of sample.
-Manage incoming calls and emails.
-Receive and distribute mail and packages.
-Provide general administrative support to different departments when needed.

Requirements:
-Prior experience in eCommerce customer service and/or reception.
-Fluency in English + one additional language (French, German, or Italian preferred).
-Strong communication skills and customer-oriented mindset.
-Familiarity with Shopify / SAP POS or similar retail systems.
-Organized, detail-oriented, and capable of multitasking.
-Positive, proactive, and team-oriented attitude.